Embedding Operational Resilience
In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we [...]
Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities [...]
Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers [...]
Cause and Effect – Ongoing Advice
The latest news that Quilter have been invited to partake in a skilled person [...]
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but [...]
AI: Invisible or Not….
At our Wealth Ops: Live! event in October we had a fascinating discussion with [...]
Vulnerability Campaign: Utilising tech and AI
Natasha Bridgewater Wealth Consultant [...]
Is there a future for the Contact Centre?
With the next generation who are more and more tech savvy wanting quick and [...]
Is technology replacing humans in recruitment?
I’ve attended several seminars and events in recent months and there is so much technology [...]