Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities [...]
Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers [...]
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but [...]
Is domain knowledge necessary to be a successful Project Manager?
Is domain knowledge a pre-requisite to being a successful project manager in today’s wealth management [...]
Top Tips – Working Group
Steering Group and Working Group are the two most important forums on projects and play [...]
Top Tips for Steering Committees
Steering committees, (often called Steer Co’s or Steering Groups) are an essential part of [...]
Top Tips for Risk and Issue Management
Do you provide enough focus to risk and issue [...]
Top Tips for Project Governance and Controls
A feeling of things being beyond our control is something [...]