Embedding Operational Resilience
In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we [...]
Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities [...]
Consumer Duty – Ensuring Effective Product Management
Consumer Duty – Ensuring Effective Product Management In the first of our series on [...]
The Operations Sat-Nav
The benefits of having an accurate, holistic, and accessible view of your operation functions [...]
One size does not fit all – adapting and thriving under the FCAs Operational Resilience rules
.. The FCA Operational Resilience rules came into effect from the end of [...]
Look ahead to 2022
.. I’m slightly delayed in writing this blog looking ahead to 2022, I [...]