Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers [...]
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but [...]
New Norms – The Career Extension
As I approach a milestone birthday in a few weeks, thoughts inevitably turn to what’s [...]
New Norms – Wet Signatures Irreversible Changes
In the third instalment of our "New Norms" series, we look at the evolution of [...]
New Norms – Challenges & Opportunities in Recruitment
In the 2nd instalment of our "New Norms" series we explore the changes seen [...]
New Norms – RAPID Process Improvement… Remotely
In the first installment of our "New Norms" series, we look at tackling process improvement [...]