Embedding Operational Resilience
In this next instalment of our ‘Prepare, Protect, Prevent’ Operational Resilience (OR) campaign, we [...]
Operational Resilience: Striking the Balance with Outsourcers
Outsourcers form the mainstay of many customer operations models and enable firms to focus on activities [...]
Transforming Contact Centres with AI: A New Era
As customer contact centres in the wealth industry grapple with numerous obstacles, service providers [...]
Is Hyper-Personalisation in Client Segregation Inevitable?
Clients are growing up in a rapidly evolving digital environment where they expect the [...]
Behind The Scenes With AI
There is no doubt that we have only glimpsed Artificial Intelligence’s (AI) potential, but [...]
Simplify Associate Network
At Simplify Consulting our Associate Pool continues to be an integral part of our [...]
How men can act as allies in support of gender equality
In 2022 Simplify Consulting wrote a whitepaper The Gender Gap: Change Starts With Bravery [...]
For an industry focused on assets, why is resource so undervalued?
.. Operations is unlike most other business functions. It does not directly [...]
Are Your Processes Out Of Control?
.. It’s a natural reaction, when something goes wrong, to try and [...]
International Men’s Day 2022
At Simplify Consulting we are proud to be supporting International Men’s Day. On November [...]