Operational Excellence

Process Optimisation, Capacity Planning and Operational Subject Matter Expertise

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We are passionate about supporting you to deliver Operational Excellence in your business.

We offer a unique blend of subject matter expertise, toolkits and delivery knowledge to make tangible and measurable improvements so you can deliver best in class products and services to your customers. We understand that new technology, regulatory pressures and increasing customer expectations create more demand on operations than ever.

Our supporting tools and practices, developed by our consultants who have worked extensively in Wealth Management support the optimisation of operational teams and processes. We offer a range of best practice capabilities, processes, and capacity planning services, these range across:

  • People, Team & Process
  • Regulatory, Risk & Controls
  • Customer Journeys
  • Technology & AI

We understand that operations sit at the heart of your businesses. Our Frameworks and tools create exceptional outcomes for you, your clients and customers through transforming operations.

Examples of Relevant Client Engagements

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DFM Intelligent Office Implementation, Process Optimisation and Workflow Design
A leading UK DFM needed our help in two specific areas: 1. Implementation of Intelligent Office 2. Better adoption and embedding of business processes, including...
Operational Excellence
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UK Wealth Platform – Complaints Capability Review
We completed a full review of a leading wealth platform’s Complaints capabilities. The platform had experienced 150% increase in complaints volumes year on year and...
Operational Excellence
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Process Mapping & Controls
We were approached by an industry-leading UK Wealth Management Platform, who after having completed a series of acquisitions had then undertaken the task of assessing...
Operational Excellence

Related Services

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Strategy & Operating Model
Operating Model Definition, Bid Support & Management and Market Review
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Project Delivery, Analysis & Testing
Programme / Project Management, Business Analysis, Test Management & Execution
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Risk & Regulation
Control Environment Assessment, Risk Framework Definition and Regulatory Change Delivery