Customer Journeys
With so many businesses having to re-engineer their processes to deliver services in a Covid [...]
Location, Location, Location
Location, Location, Location….which since March 27th has been home, home, home, with no sign of [...]
Headcount Modelling Approach
Following our video on headcount modelling last week, we are sharing more details on how [...]
Headcount Modelling
Are these challenges familiar…? - Expecting to deliver more with less resources and budget - [...]
Operating Models – Reaching Peak Performance
My roles over the last 7 years have largely been focused on operating model design, [...]
Work from home. Don’t “Work from home”
In the past few weeks many of our workplaces have moved from the office and [...]
Fighting the isolation mental health battle
The Covid-19 pandemic is having a devastating effect on the world’s health, economy, travel movements [...]
The Consultants’ Capability Model
Any consultancy worth its salt has a capability model. One that gets dusted down and [...]
Losing 20% Overnight
No, not the new get fit/thin scheme for the new year, but a recognition of [...]
So we queued…
The ever increasing promise of customer focus against a backdrop of ruthless operational efficiency seems [...]