Measuring Success: Return on Loyalty vs Return on Investment?
The crux of the issue is this; despite all of the technology advancement across [...]
Cause and Effect – Ongoing Advice
The latest news that Quilter have been invited to partake in a skilled person [...]
AI: Invisible or Not….
At our Wealth Ops: Live! event in October we had a fascinating discussion with [...]
Transfers: Where do we go from here?
Listening in at the Big Picture conference recently and in some of our CX [...]
Consumer Duty: Are You Ready?
As we approach the Consumer Duty deadline, attention should already be on the interactions [...]
Advisers and the Advice Gap: What’s the Answer?
Over the past 10 years the adviser community has come under increasing pressure from [...]
Inflating Cost or Service? How to survive the margin squeeze
Inflating Cost or Service? How to survive the margin squeeze Now more than ever, [...]
Drawing the Line
Over the past few weeks, events in Ukraine and the increased focus on Russia [...]
Optimising Operational Functions
.. Optimising Operational functions for our clients is one of our core [...]
Post Budget: ISA Subscriptions
.. Last week, my colleague Dom House speculated upon the outcome of the [...]